Shipping & Returns

Shipping Domestic

Our shipping provider is UPS.

Shipping International

Our international shipping provider is FedEx

Returns

Return Shipping is payed for by customer. Returns are subject to 50% return fee. If delivery is defective do to printer or delivery issues, upon verification and return of defective print a replacement print will be shipped at no cost to customer.

How to Return an Original, Undamaged Work

Step 1 – Within seven (7) days of your merchandise delivery date, email matusikphotograhy@gmail.com to give us your order information and the reason for wanting to return the work.

Step 2 – Repackage the artwork using the original packaging materials. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely to the artist. 

Step 3 – Insure package, mail, and obtain tracking number from shipping company.  Email matusikphotograhy@gmail.com to give us the tracking number.

Once the piece safely reaches the artist, Saatchi Art will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any) within 7-10 business days of your merchandise return.

What to Do If the Artwork Arrives Damaged

Step 1 – Within seven (7) days of your merchandise delivery date, email matusikphotograhy@gmail.com to give us your order information and the reason for  need to return the work.

Step 2 - Save original packaging.

Step 3 - Take photos of damaged artwork and packaging. Please email these photos to matusikphotograhy@gmail.com 

Step 4 - We will contact you to discuss next steps.